{"id":72573,"date":"2024-01-10T13:40:51","date_gmt":"2024-01-10T04:40:51","guid":{"rendered":"https:\/\/www.yarakuzen.com\/?page_id=72573"},"modified":"2026-08-11T17:34:44","modified_gmt":"2026-08-11T08:34:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.yaraku.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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FAQ<\/h1>\n\n\n\n

<\/p>\n<\/div>\n\n\n\n

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\"\"<\/a>
Yaraku Translate<\/figcaption><\/figure>\n\n\n\n
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Translation Service<\/figcaption><\/figure>\n\n\n\n
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Settings and Options<\/figcaption><\/figure>\n\n\n\n
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API<\/figcaption><\/figure>\n\n\n\n
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Other Procedures<\/figcaption><\/figure>\n\n\n\n
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Fees \/ Options<\/figcaption><\/figure>\n\n\n\n
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Security<\/figcaption><\/figure>\n\n\n\n
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Support<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
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Yaraku Translate<\/h2>\n<\/div>\n\n\n\n

Machine Translation<\/h3>\n\n\n\n
Is there a limit to the number of times I can use automatic translation?<\/summary>\n
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It differs depending on your plan. Please see the Plans and Pricing<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I assign a field of documents?<\/summary>\n
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The current AI translation automatically judges the field from the vocabulary in the document, and translates differently for each field. When using the Generative AI engine, you can specify the field in the prompt settings. Additionally, by highlighting a word in the text, the AI will explain its contextual meaning.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How is Yaraku Translate’s automatic translation different from Google Translate?<\/summary>\n
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Yaraku Translate is an “Machine translation platform” that integrates everything necessary for translation. It is not just a machine translation engine, but it also has features such as translation editing, various file support, Phrases, Glossary and dictionaries. You can also place an order for translation.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Which languages are supported?<\/summary>\n
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The following 36 languages are available.
Japanese, English, Chinese (Simplified), Chinese (Traditional), Korean, Indonesian, Thai, Vietnamese, Malay, Tagalog, Hindi, Myanmar, Mongolian, Arabic, Spanish , French, German, Italian, Portuguese, Russian, Swedish, Dutch, Polish, Nepali, Turkish, Bengali, Romanian, Ukrainian, Finnish, Sinhala, Czech, Hebrew, Khmer<\/p>\n<\/div>\n<\/details>\n\n\n\n

What kind of machine translation engine do you have?<\/summary>\n
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Please see the Integrations<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do all machine translation engines support 36 languages?<\/summary>\n
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Supported languages differ depending on the engine.
Please see the Integration<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is Kawamura NMT?<\/summary>\n
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Please see the Integrations<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I try Kawamura NMT?<\/summary>\n
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You can have a 2-week free trial. Please contact us from the Contact Form.<\/a><\/p>\n<\/div>\n<\/details>\n\n\n\n

What kind of files can I upload?<\/summary>\n
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Please see the Integrations<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How many characters or how much volume of data can be translated at one time?<\/summary>\n
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It depends on the type of user account. Please see the Plans and Pricing<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Regarding the character limit, is it the same for word-based languages?<\/summary>\n
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Yes. For example in English, “hello” is counted as 5 characters. Other word based languages also use character count for limit purposes.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Are there different character limits for different languages?<\/summary>\n
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The character limit per document varies depending on your Plan, but it is the same for all languages (within the limit of your Plan).<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible to increase the maximum number of characters in a file per upload?<\/summary>\n
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By adopting a private cloud (paid), you can increase the limit for characters per upload, with some limitations.
If you need more information about private cloud, please contact us from Contact Form.<\/a><\/p>\n<\/div>\n<\/details>\n\n\n\n

Are there any differences in the quality of machine translation for the Free Plan, Premium Plan, and Company Plan?<\/summary>\n
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There is no difference. The translation quality will be improved as you edit translations and save them.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Does Yaraku Translate have machine learning function?<\/summary>\n
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It does.
Please see the Yaraku Translate<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Different users tend to translate in different ways. How can we ensure consistency across translations?<\/summary>\n
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Try using Company Glossary and Company Phrases. Please see the guide on how to use Company Data.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I translate the text on a web page by entering its URL?<\/summary>\n
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Yes. You can translate a website by saving it as an HTML file or by pasting the website URL.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I translate a web page directly on the screen?<\/summary>\n
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Yes. You can translate web pages directly by using the paid Yaraku Translate API option. Please contact us through the Contact Form for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I translate text in PDF images, scanned documents, and handwriting?<\/summary>\n
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You can use OCR to read and translate text in PDF images and scanned documents. Handwriting is not supported. A separate application is required to use the beta image translation feature for PowerPoint (PPTX) files.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible to set translation to use polite form (desu\/masu tone)?<\/summary>\n
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Yes, you can.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Documents<\/h3>\n\n\n\n
What is My Documents?<\/summary>\n
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My Documents contains the Documents that you have created. See the help page from the (?) Icon at the top left of the document page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What are My Documents?<\/summary>\n
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My Documents are documents you have uploaded. For details, open the help page from the \u201c?\u201d icon in the upper left of the help panel.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What are Company Documents?<\/summary>\n
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This is a collection of general templates provided by Yaraku.You can make convenient use of the template by selecting it, and modifying\/adding only necessary portions. Anyone have an access to it for free.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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Phrases \/ Glossary<\/h3>\n\n\n\n
What are Yaraku Documents?<\/summary>\n
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A database to save and utilize each sentence for future translation. For details, refer to the help (?) Icon at the top right of the Phrase page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What are Phrases?<\/summary>\n
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The Phrases feature is a database that saves source and translated text in sentence units. Saved Phrases can be reused during translation. For details, open the help panel on the Phrases page and see \u201cHow Phrases Work.\u201d<\/p>\n<\/div>\n<\/details>\n\n\n\n

What are My Phrases?<\/summary>\n
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My Phrases are Phrases you edit and save. They are applied only to your own machine translation.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What are Company Phrases?<\/summary>\n
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Company Phrases are Phrases that translation managers register in Company Categories. When users select a category, the Company Phrases registered in that category are applied to machine translation. Company Phrases take priority over My Phrases.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What are Company Phrases?<\/summary>\n
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The Glossary is a word list for registering proper nouns, industry terms, and technical terms, such as names of people and companies. For details, open the help panel on the Glossary page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is Glossary?<\/summary>\n
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My Glossary is the Glossary you register yourself. It is applied only to your own machine translation.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is My Glossary?<\/summary>\n
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Company Glossary is the Glossary registered by translation managers in Company Categories. When users select the relevant category, it is applied to machine translation and takes priority over My Glossary.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What are the benefits of registering Phrases and Glossary terms?<\/summary>\n
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Registered Phrases and Glossary terms can be reused in machine translation, making it easier to keep translated text consistent. Partially matched Phrases are shown as references when you edit translated text. LLM engines such as the Yaraku engine reflect partially matched Phrases in the machine translation output.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How many Phrases and Glossary terms can I register?<\/summary>\n
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It depends on your plan. Please see the Plans and Pricing page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

When a translation manager saves translated text, is it also registered as a Company Phrase?<\/summary>\n
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Yes. It is registered in both My Phrases and Company Phrases.<\/p>\n<\/div>\n<\/details>\n\n\n\n

If registered terms overlap, which one takes priority? For example, \u201cYaraku\u201d and \u201cYaraku, Inc.\u201d<\/summary>\n
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The longer term takes priority. For example, if both \u201cYaraku\u201d and \u201cYaraku, Inc.\u201d are registered, \u201cYaraku, Inc.\u201d is applied.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How can we build Company Data if we do not have bilingual staff in-house?<\/summary>\n
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Yes, they can.
If you uncheck all the Company Categories from the Category icon displayed at the top of the Edit page, the Phrase will not be saved to Company Phrases.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I ask Yaraku to create a Glossary for me?<\/summary>\n
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The longer term is applied.
(For the example in the question, if “Yaraku Inc.” is translated on Yaraku Translate, “Yaraku Inc.” will be applied.)<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I import and export Glossary and Phrases?<\/summary>\n
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Yes. Import and export are available with the Premium plan, Company plan, and Enterprise plan.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Which file formats are supported for importing and exporting Glossary and Phrases?<\/summary>\n
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The following formats are supported: Phrases: CSV and TMX. Glossary: CSV and TBX.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What should I check when creating a file to import Glossary or Phrases?<\/summary>\n
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Enter the language code in the first column and save the file as \u201cCSV UTF-8 (Comma delimited) (*.csv).\u201d<\/p>\n<\/div>\n<\/details>\n\n\n\n

Are there limits when importing Glossary or Phrases?<\/summary>\n
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Yes. Each Glossary term can be up to 30 characters, the file size can be up to 48 MB, and up to 8,000 rows can be registered. There is no character limit for Phrases.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can users view Phrases or Glossary registered by other users?<\/summary>\n
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No. Users cannot view data registered by other users.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I do not know how to register Phrases or Glossary terms. What should I do?<\/summary>\n
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We can guide you through the registration process. Please contact us through the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I register and manage data by purpose?<\/summary>\n
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Users cannot see the data of other users.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is there a limit on the number of Company Categories I can create?<\/summary>\n
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The number of documents, phrases, and terms of glossary on the Company Settings page is updated once a day (usually at midnight). “Last updated time” is displayed in the upper right corner of the Setting > Members page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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Company Categories<\/h3>\n\n\n\n
Can I set access permissions for each category?<\/summary>\n
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Yes. You can set user access permissions for each category.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is there a limit on the number of Company Categories I can create?<\/summary>\n
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You can utilize this when you want to manage data by field, customer, department, etc. For details, please see the Company Account<\/a> page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I set access permission for each category?<\/summary>\n
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Yes. You can set user access permissions for each category.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Which display modes are available on the Edit page?<\/summary>\n
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Unlimited.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Who can I share documents with using the Share feature?<\/summary>\n
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Click the “Company Categories” icon (folder icon) on the Start page and check the category you want to apply. You can select more than one category.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Edit Page<\/h3>\n\n\n\n
Can I register Glossary terms while editing?<\/summary>\n
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We have Source view, Parallel view, and Preview view (switchable in the tab at the top left of the Edit page).<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I search the dictionary?<\/summary>\n
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You can set the sharing scope to either “Company Members Only” or “Including users outside of Company Members” according to your company policy.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I download the file in its original format?<\/summary>\n
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Yes. *PDF files can be exported and edited as Word or PowerPoint files after translation.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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Translation Service<\/h2>\n<\/div>\n\n\n\n
What is the flow after requesting quotes?<\/summary>\n
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Please refer to the Translation Service page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I get a quote from all the translation companies that I requested?<\/summary>\n
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Translation companies may not be available depending on the requested field or language.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I get a quote from all the translation companies that I requested?<\/summary>\n
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Translation companies may not be available depending on the requested field or language.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I don’t know the criteria to decide which company after receiving a quote.<\/summary>\n
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From here<\/a>, you can refer to the unit price and delivery time offered by each translation company. If you still have any questions, please contact us using the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the minimum charge?<\/summary>\n
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If the number of characters requested in the quote is less than the predetermined minimum number of characters, you will be charged at a certain cost.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it okay to request multiple files at once because there will be a minimum charge incurred with one file?<\/summary>\n
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Yes, it is.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I order from different translation companies for each language?<\/summary>\n
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Yes, you can.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do I need to request a quote for each order?<\/summary>\n
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No. Once you determine an ordering plan, you can apply it to subsequent orders with one click.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I select and order only partial matches and no matches beforehand?<\/summary>\n
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Yes, you can. At the order stage after the estimate, you will be asked to decide the match rate or the segment you want to request.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the payment method?<\/summary>\n
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At the end of the month, Yaraku will issue an invoice to the customer.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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Settings and Options<\/h2>\n<\/div>\n\n\n\n

General Settings<\/h3>\n\n\n\n
I want to log in.<\/summary>\n
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Click “Sign In” at the lower right of the account creation area that appears when you log out, and go to the login page. Then enter your email address and password to log in.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to log out.<\/summary>\n
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You can log out by clicking the power icon at the bottom left of the screen.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Which browsers does Yaraku Translate support?<\/summary>\n
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Following browsers supported: Google Chrome, FireFox, Safari, and Microsoft Edge (latest version).<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the language used on the Yaraku Translate interface?<\/summary>\n
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There are 4 languages available: Japanese, English, Korean and Chinese.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How can I change the interface language of Yaraku Translate?<\/summary>\n
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You can select the language from “Settings > My Account > Settings” in the menu.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

User Settings<\/h3>\n\n\n\n
What is a Translation Manager that can be set in the Company Plan?<\/summary>\n
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Please see the Company Account page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the Company Admin that can be set in the Company Plan?<\/summary>\n
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Please see the Company Account page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How many translation managers can I assign?<\/summary>\n
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It varies depending on your contract plan. See the Plans and Pricing<\/a> page for more information.
For the Starter Plan (5 people), you can set up to 1 translation manager.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I change the Company admin or translation manager later?<\/summary>\n
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Yes, you can. For details, please refer to the user guide. (The user guide can be downloaded from the Help section of the start page. )<\/p>\n<\/div>\n<\/details>\n\n\n\n

Does the Company Admin manage (add \/ delete \/ change roles of) company users?<\/summary>\n
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Yes, they do.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How many Company admins can I assign?<\/summary>\n
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There are no particular restrictions, but we recommend to limit the number because they will be given administrator privileges.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can one person be both a translation manager and a Company admin?<\/summary>\n
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Yes that is possible.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I change the user to be registerd?<\/summary>\n
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Yes, you can, as long as it is within the number of users of the contract plan.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I change registered users later?<\/summary>\n
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Yes. There is no particular specification.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I added a user, but the invitation is still pending and registration does not seem to be completed.<\/summary>\n
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Please refer to the User Guide for instructions on adding users. You can download it from the Help (?) icon in the top right corner of the Start Page under “User Guide (for Translation Managers and Administrators)”.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Options (Specialized Dictionaries)<\/h3>\n\n\n\n
<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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API<\/h2>\n<\/div>\n\n\n\n
I want to translate a website.<\/summary>\n
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It is possible with Yaraku Translate API. Please see the Integrations<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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Application \/ Change Settings \/ Other Procedures<\/h2>\n<\/div>\n\n\n\n

Application \/ Contract<\/h3>\n\n\n\n

Company Plan (for corporations)<\/h4>\n\n\n\n
What is the Company plan?<\/summary>\n
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It is a contract plan for corporations.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How is it different from the Personal plan (Free plan or Premium plan)?<\/summary>\n
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There is no support for the Free plan. Also, the available amount of data saved and number of characters per document is different.
Please refer to Plans and Pricing<\/a> page for more details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How long is the contract period of the Company Plan?<\/summary>\n
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Annual contract only.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I would like to use Yaraku Translate with 2-3 users. Do you have a small group plan?<\/summary>\n
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Please contact us from the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I sign up in the middle of a month?<\/summary>\n
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Yes, you can. However, since we do not support daily rate, you will be charged for a whole month even if you make a contract from the middle of the month.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I increase the user limit during the contract period?<\/summary>\n
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You can change the plan during the contract period (Upgrade only).
Please pay (the difference * the remaining number of months) in addition.
For more information, please contact us via Contact Form<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I try a company account?<\/summary>\n
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We have a 2-week free trial.
You can start the trial immediately after creating a free account from “Try for free” under “Starter” on the Plans and Pricing<\/a> page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Please tell me the flow from the trial to the conclusion of the contract.<\/summary>\n
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Please contact us from the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can all employees use Yaraku Translate?<\/summary>\n
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Of course they can.
There are also cases of company-wide introduction (thousands of users or more).
For more information, please contact us via Contact Form<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Does the trial automatically become a paid contract?<\/summary>\n
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No. You need to make another contract. If you do not sign up, your account will be frozen after the trial period ends.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the difference between the company account under trial and the account under the contract?<\/summary>\n
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They are the same. After you have officially signed up, the company account at the time of trial will be used as the official company account.<\/p>\n<\/div>\n<\/details>\n\n\n\n

If I conclude the contract, can I use the data accumulated during the trial priod?<\/summary>\n
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Yes, you can.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can we sign a nondisclosure agreement (NDA) when signing the contract?<\/summary>\n
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Yes, you can. Both our NDA contract or yours can be used.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can you handle quotes, applications and invoices in English?<\/summary>\n
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Yes, we have English support for them.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Has Yaraku Translate been adopted by companies outside Japan?<\/summary>\n
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It has. Please please contact us from the Contact Form<\/a> for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can staff at overseas offices use Yaraku Translate together?<\/summary>\n
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Yes, they can.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do I have to use my email address as my ID when using Yaraku Translate?<\/summary>\n
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Yes. Accounts cannot be shared, so please register with individual email addresses.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can users access to Yaraku Translate from any PC?<\/summary>\n
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You can use it from any PC by using a compatible browser if there are no added security measures such as IP address restrictions.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Personal Plan (for individuals)<\/h4>\n\n\n\n
I want to use the “Free Plan”, provided for general individuals.<\/summary>\n
\n

You can immediately use Yaraku Translate after creating an account from Personal Plan (free) page and click “Start Now”<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to use the “Premium Plan”, provided for semi-professional translators.<\/summary>\n
\n

Create an account and log in from Personal Plan (Premium), by clicking “Upgrade” on the Plans and Pricing page. After logging in, click “Upgrade” on Settings > My Account > Plans to register your credit card information. After registration, you will be able to use Yaraku Translate with the Premium Plan.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Company Plan (for corporations)<\/h4>\n\n\n\n

Payment \/ Billing<\/h3>\n\n\n\n
What is the payment method when I start using the Company Plan?<\/summary>\n
\n

We support payment using invoices. Since it is an annual contract, the annual fee will be charged at the first month.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is the payment for the first year in one lump sum?<\/summary>\n
\n

That is correct.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do you support other payment methods such as monthly payment instead of lump-sum payment?<\/summary>\n
\n

Please contact us from the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

When will I receive an invoice if I sign up for a Company Plan?<\/summary>\n
\n

An invoice will be issued at the end of the contract start month. Please make a payment by the end of the following month.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I get the invoice of the Company Plan by mail?<\/summary>\n
\n

We support email or mail.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Personal Plan (for individuals)<\/h4>\n\n\n\n
How do I pay for the Premium Plan?<\/summary>\n
\n

Only credit cards are accepted.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I change the credit card registered for my Premium plan?<\/summary>\n
\n

To change your credit card information, visit Yaraku Translate Settings page > My Account > Plans, and click [Plans] in the Premium Plan item. After clicking [Plans], “Payment method for regular billing” will pop-up. Delete the current card information by clicking [Delete card information] and enter the new card information.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Update \/ Change Settings<\/h3>\n\n\n\n

Company Plan (for corporations)<\/h4>\n\n\n\n
How do I renew the Company Plan contract?<\/summary>\n
\n

Your contract will automatically renew, and no special procedure is required. When the renewal date approaches, a customer support member will contact you.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to change the contract details of the Company Plan.<\/summary>\n
\n

If you would like to change your plan or options, please contact us by email at least one month before the contract renewal date. Please note that the renewal will be automatically applied after the month passes.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Personal Plan (for individuals)<\/h4>\n\n\n\n
How do I renew Premium Plan contract?<\/summary>\n
\n

Unless you cancel the contract by the next renewal date, it will be automatically renewed.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I upgrade from Free Plan to Premium Plan?<\/summary>\n
\n

Visit Settings > My Account > Plans, and click “Upgrade” under Premium Plan to upgrade.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I downgrade from Premium Plan to Free Plan?<\/summary>\n
\n

Visit Settings > My Account > Plans, and click the “Downgrade” under Free Plan to downgrade.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I upgrade to Company Plan?<\/summary>\n
\n

Please contact us from the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
\n
Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n

Fees \/ Options<\/h2>\n<\/div>\n\n\n\n

Company Plan (for corporations)<\/h3>\n\n\n\n
How much does the Company Plan cost?<\/summary>\n
\n

Yaraku Translate’s company plan has different monthly charges depending on the number of users.
Please refer to Plans and Pricing<\/a> page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Please tell me the details of the initial cost and monthly cost if I introduce “Starter”.<\/summary>\n
\n

Please contact customer support via Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I sign a contract for a number of users not listed in the Company plan pricing table?<\/summary>\n
\n

Please contact customer support via Contact Form<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How much does it cost to use it only overseas?<\/summary>\n
\n

If Yaraku Translate is used only overseas, the price does not include tax.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How much does it cost if there are users both overseas and within Japan?<\/summary>\n
\n

If there is at least one user in Japan, the price will include tax.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I’m considering more than the Extra Large Company Plan, how much will it cost?<\/summary>\n
\n

We would like to hear your requests, so please contact us from the Contact Form<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Personal Plan (for individuals)<\/h3>\n\n\n\n
What are the prices of the Free Plan and Premium Plan, and what kind of services are available?<\/summary>\n
\n

Please see the Plans and Pricing page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
\n
Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n

Security<\/h2>\n<\/div>\n\n\n\n
How is Yaraku Translate’s security?<\/summary>\n
\n

By using Yaraku Translate, documents and data translated by users will not be leaked or used for secondary purposes.<\/p>\n\n\n\n

Refer to our Security<\/a> page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Are there any difference of the security measures between Personal Plan and Company Plan?<\/summary>\n
\n

They are the same.
However, in the case of a corporate contract, the contract should be  made with Company Plan.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is Yaraku Translate’s privacy policy?<\/summary>\n
\n

Please check our Privacy Policy<\/a> page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Since Google Translate is installed in the automatic translation of Yaraku Translate, I am concerned about the security.<\/summary>\n
\n

When you use Google Translate on Yaraku Translate, there is no secondary use of data. The same applies for other engines.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible for my translation data to be leaked or shared with other users by accident?<\/summary>\n
\n

No. Database is separated by user, so you can only refer to your own data.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Have you passed a vulnerability assessment?<\/summary>\n
\n

Yes, we have. Refer to the Security<\/a> page for more information.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do you have any other security options?<\/summary>\n
\n

Yes, we do. See the Security<\/a> page for more information.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I install Yaraku Translate onto a private cloud or on-premises?<\/summary>\n
\n

Yes, you can. For more information, please contact us via Contact Form<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I restrict access by IP address?<\/summary>\n
\n

Yes (paid option).<\/p>\n<\/div>\n<\/details>\n\n\n\n

How much does each security option cost?<\/summary>\n
\n

Please contact customer support via Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is SSO (single sign-on)? What are the benefits of introduction?<\/summary>\n
\n

If you set up single sign-on, and you are currently logged in to your account, you can log in Yaraku Translate without entering login information again.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
\n
Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n

Support \/ Error \/ Other Troubles<\/h2>\n<\/div>\n\n\n\n

Support<\/h3>\n\n\n\n
Is there a user guide?<\/summary>\n
\n

The user guide can be downloaded from the Help (?) of the start page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I’m a personal account user, what if I have questions?<\/summary>\n
\n

There is no support for the users of Free Plan.
Please refer to this FAQ or the help (?) at the top right of the app.
For Premium Plan, please utilize Contact on the app (displayed with email icon) or customer support.<\/a><\/p>\n<\/div>\n<\/details>\n\n\n\n

I’m a Company Plan user, what should I do if I have a question?<\/summary>\n
\n

Please refer to this FAQ or the help (?) At the top right of the app.
Alternatively, please contact customer support from the Contact (email icon) of the Yaraku Translate app.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I’m a Company Plan user, can you give me a demonstration?<\/summary>\n
\n

We can. Please contact customer support.<\/a><\/p>\n<\/div>\n<\/details>\n\n\n\n

Can you do customer support in English?<\/summary>\n
\n

We support both Japanese and English.<\/p>\n<\/div>\n<\/details>\n\n\n\n

When is Yaraku Translate available?<\/summary>\n
\n

It is available 24\/7. However, we have a downtime of about 3 hours every 3 months for regular updates (usually carried out on Saturdays or Sundays morning Japan time).<\/p>\n<\/div>\n<\/details>\n\n\n\n

I would like to know the downtime and update information of Yaraku Translate in advance.<\/summary>\n
\n

Notification of downtime due to the update will be sent via the newsletter about 2 weeks before the implementation date. We also post a message on the Top page of the app.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I receive update information?<\/summary>\n
\n

Visit Settings > My Account and check “Recieve Newsletter”.
We also have a link on the Top page of the app where you can see the latest update information.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I check the terms of use?<\/summary>\n
\n

Terms of Use<\/a><\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I use Yaraku Translate on my smartphone?<\/summary>\n
\n

No. Yaraku Translate is designed for devices with a screen size width of 768px or more.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Change \/ Cancellation<\/h3>\n\n\n\n
Can I change my email address?<\/summary>\n
\n

You can change your email address from Settings > My Account > Settings.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I change my password?<\/summary>\n
\n

You can change your password from Settings > My Account > Settings.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What if I want to cancel the Company Plan?<\/summary>\n
\n

Please contact customer support at least one month before the next renewal date. Please note that the renewal will be automatically applied after one month.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to cancel my Free Plan account.<\/summary>\n
\n

Visit Settings > My Account and click “Account: Deactivate” for cancellation.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to cancel my Premium Plan account.<\/summary>\n
\n

First, downgrade to the Free Plan (Settings > My Account > Plans, click the “Downgrade” under Free Plan), then click “Account: Deactivate” from Settings > My Account for cancellation.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Errors and Other Troubles<\/h3>\n\n\n\n
I forgot my password.<\/summary>\n
\n

If you forget your password, go to the login link. Click “Already have an account? Sign in” displayed at the bottom.
The login screen will be displayed. Click “Forgot your password?” at the bottom of the screen to reset your password.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Does Yaraku Translate support OCR?<\/summary>\n
\n

We currently do not support OCR, but are considering implementing it in the future.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Other<\/summary>\n
\n

Please refer to the “FAQ” section in the Help site within Yaraku Translate.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
\n
Start Using Now (Free)<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

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