{"id":72573,"date":"2024-01-10T13:40:51","date_gmt":"2024-01-10T04:40:51","guid":{"rendered":"https:\/\/www.yarakuzen.com\/?page_id=72573"},"modified":"2026-05-22T14:44:25","modified_gmt":"2026-05-22T05:44:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.yaraku.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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FAQ<\/h1>\n\n\n\n

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\"\"<\/a>
AI Translation<\/figcaption><\/figure>\n\n\n\n
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Translation Service<\/figcaption><\/figure>\n\n\n\n
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Settings and Options<\/figcaption><\/figure>\n\n\n\n
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API<\/figcaption><\/figure>\n\n\n\n
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Other Procedures<\/figcaption><\/figure>\n\n\n\n
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Fees \/ Options<\/figcaption><\/figure>\n\n\n\n
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Security<\/figcaption><\/figure>\n\n\n\n
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Support<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
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AI Translation<\/h2>\n<\/div>\n\n\n\n

Machine Translation<\/h3>\n\n\n\n
Is there a limit to the number of times I can use automatic translation?<\/summary>\n
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It differs depending on your plan. Please see the Plans and Pricing<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I assign a field of documents?<\/summary>\n
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The current AI translation automatically judges the field from the vocabulary in the document, and translates differently for each field. When using the Generative AI engine, you can specify the field in the prompt settings. Additionally, by highlighting a word in the text, the AI will explain its contextual meaning.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How is Yaraku Translate’s automatic translation different from Google Translate?<\/summary>\n
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Yaraku Translate is an “Machine translation platform” that integrates everything necessary for translation. It is not just a machine translation engine, but it also has features such as translation editing, various file support, Phrases, Glossary and dictionaries. You can also place an order for translation.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Which languages are supported?<\/summary>\n
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The following 36 languages are available.
Japanese, English, Chinese (Simplified), Chinese (Traditional), Korean, Indonesian, Thai, Vietnamese, Malay, Tagalog, Hindi, Myanmar, Mongolian, Arabic, Spanish , French, German, Italian, Portuguese, Russian, Swedish, Dutch, Polish, Nepali, Turkish, Bengali, Romanian, Ukrainian, Finnish, Sinhala, Czech, Hebrew, Khmer<\/p>\n<\/div>\n<\/details>\n\n\n\n

What kind of machine translation engine do you have?<\/summary>\n
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Please see the Integrations<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do all machine translation engines support 36 languages?<\/summary>\n
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Supported languages differ depending on the engine.
Please see the Integration<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What kind of engine is “\u307f\u3093\u306a\u306e\u81ea\u52d5\u7ffb\u8a33\uff20TexTra\u00ae”?<\/summary>\n
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Please see the Integrations<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is there a trial version of “\u307f\u3093\u306a\u306e\u81ea\u52d5\u7ffb\u8a33\uff20TexTra\u00ae”?<\/summary>\n
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You can have a 2-week free trial. Please contact us from the Contact Form.<\/a><\/p>\n<\/div>\n<\/details>\n\n\n\n

What kind of files can I upload?<\/summary>\n
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Please see the Integrations<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How many characters or how much volume of data can be translated at one time?<\/summary>\n
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It depends on the type of user account. Please see the Plans and Pricing<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Regarding the character limit, is it the same for word-based languages?<\/summary>\n
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Yes. For example in English, “hello” is counted as 5 characters. Other word based languages also use character count for limit purposes.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Are there different character limits for different languages?<\/summary>\n
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The character limit per document varies depending on your Plan, but it is the same for all languages (within the limit of your Plan).<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible to increase the maximum number of characters in a file per upload?<\/summary>\n
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By adopting a private cloud (paid), you can increase the limit for characters per upload, with some limitations.
If you need more information about private cloud, please contact us from Contact Form.<\/a><\/p>\n<\/div>\n<\/details>\n\n\n\n

Are there any differences in the quality of machine translation for the Free Plan, Premium Plan, and Company Plan?<\/summary>\n
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There is no difference. The translation quality will be improved as you edit translations and save them.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Does Yaraku Translate have machine learning function?<\/summary>\n
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It does.
Please see the AI Translation<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to maintain consistency in translation, even though each user might have their own way of translating.<\/summary>\n
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Company Data (Company Phrases, Company Glossary) edited and saved by the translation manager will be applied with priority over My Data. If you want to keep the consistency of the translation, please utilize Company Data.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I translate the website URLs?<\/summary>\n
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You can translate the website URL by saving the website in an HTML file.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I translate images, scanned texts, and handwritten text in PDF?<\/summary>\n
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Since PDF files support OCR, text within images and scanned documents (excluding handwritten text) can also be translated.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible to use Yaraku Translate with multiple sheets of Excel file?<\/summary>\n
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Please translate one sheet at a time.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible to set translation to use polite form (desu\/masu tone)?<\/summary>\n
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By using the Generative AI engine, you can specify the writing style (such as formal\/polite form) through the prompt settings.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Documents<\/h3>\n\n\n\n
What is My Documents?<\/summary>\n
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My Documents contains the Documents that you have created. See the help page from the (?) Icon at the top left of the document page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is Company Documents?<\/summary>\n
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Documents that can be shared with all members of your company account. Please see the Company Account page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is Yaraku Documents?<\/summary>\n
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This is a collection of general templates provided by Yaraku.You can make convenient use of the template by selecting it, and modifying\/adding only necessary portions. Anyone have an access to it for free.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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Phrases \/ Glossary<\/h3>\n\n\n\n
What is Phrases?<\/summary>\n
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A database to save and utilize each sentence for future translation. For details, refer to the help (?) Icon at the top right of the Phrase page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is My Phrases?<\/summary>\n
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It is the translated Phrases that you edited and saved. My Phrases are applied to your own translation process only.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is Company Phrases?<\/summary>\n
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Translated Phrases edited and saved by a translation manager. It is shared with all members and always takes priority over My Phrase.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is Glossary?<\/summary>\n
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It is a word list that registers proper names, industry terms, and technical terms such as person names and company names. See help from the (?) Icon at the top right of the Glossary page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is My Glossary?<\/summary>\n
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It is the Glossary terms that you registered. It is applied for your own translation process only.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is Company Glossary?<\/summary>\n
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Glossary terms registered by a translation manager. Company Glossary will be reflected in the automatic translation of all members and will always be preferentially applied over My Glossary.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What are the benefits of registering Phrases \/ Glossary?<\/summary>\n
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Phrases and Glossary with 100% match are automatically reflected to translation, which allows you to save time in editing. You can also work on post-editing while referring to the partially matched phrases.
Additionally, registered phrases are used as learning data for machine translation, and similar sentences will have adjusted output. *This feature is available with the Yaraku engine and generative AI engines such as ChatGPT.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How many Phrases \/ Glossary can be registered?<\/summary>\n
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It depends on your contract plan.
For more information, please see Plans and Pricing<\/a> page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Which of the Phrases and Glossary has priority for automatic translation?<\/summary>\n
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Phrases are applied first, and Glossary is applied afterwards.<\/p>\n<\/div>\n<\/details>\n\n\n\n

When a normal user saves translated texts with the “Add” button, where is the translation saved?<\/summary>\n
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It will be saved in My Phrases.<\/p>\n<\/div>\n<\/details>\n\n\n\n

When the translation manager saves the translated text with the “Add” button, is it also added to Company Phrases?<\/summary>\n
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Yes. When the translation manager saves a sentence, it will be automatically added to both My Phrases and Company Phrases.<\/p>\n<\/div>\n<\/details>\n\n\n\n

When a translation manager saves a phrase, can they decide whether to register it as a Company Phrase?<\/summary>\n
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Yes, they can.
If you uncheck all the Company Categories from the Category icon displayed at the top of the Edit page, the Phrase will not be saved to Company Phrases.<\/p>\n<\/div>\n<\/details>\n\n\n\n

If a term in Glossary contains text that has already been saved, which one will be applied? (e.g. \u516b\u697d and Yaraku Inc.)<\/summary>\n
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The longer term is applied.
(For the example in the question, if “Yaraku Inc.” is translated on Yaraku Translate, “Yaraku Inc.” will be applied.)<\/p>\n<\/div>\n<\/details>\n\n\n\n

How can I store Company Data if bilingual people are not in the department?<\/summary>\n
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With a company account, you can give an account to bilingual people in other departments or outsourced translators so that a person who is fluent in foreign languages can register Company Data.
Alternatively, if you outsource translation via Yaraku Translate, all the sentences you ordered will be stored in the Company Phrases regardless of your account type, so you can reuse them within the company.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to register Glossary terms, but I’m too busy to make a glossary.<\/summary>\n
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Please contact us from the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible to import or export Glossary and Phrases?<\/summary>\n
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Only users in Company Plans can do that.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the file format for importing \/ exporting Glossary and Phrases?<\/summary>\n
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CSV.
You can download a sample CSV from the Import \/ Export pop-up on the Phrases page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is there anything I should be careful about when creating a file of a Glossary or Phrases?<\/summary>\n
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Add the language code in the first column. Save the file as “CSV UTF-8 (comma-separated values) (* .csv)”.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is there a maximum number of characters when importing a Glossary or Phrases?<\/summary>\n
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There is no character limit, but the file size is up to 48MB and up to 8,000 lines.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can users see other users Phrases and Glossaries?<\/summary>\n
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Users cannot see the data of other users.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Even if I delete a Glossary term or Phrase, the change in numbers is not reflected on the Setting page.<\/summary>\n
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The number of documents, phrases, and terms of glossary on the Company Settings page is updated once a day (usually at midnight). “Last updated time” is displayed in the upper right corner of the Setting > Members page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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Company Categories<\/h3>\n\n\n\n
Is there a way to register and manage data for each field\/purpose?<\/summary>\n
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You can use the Company Categories (only for Company Plan).<\/p>\n<\/div>\n<\/details>\n\n\n\n

What are Company Categories?<\/summary>\n
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You can utilize this when you want to manage data by field, customer, department, etc. For details, please see the Company Account<\/a> page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I set access permission for each category?<\/summary>\n
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Yes. You can set user access permissions for each category.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is there a limit to the number of categories that can be created?<\/summary>\n
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Unlimited.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What if I want to apply Phrases or Glossary of a specific category to translation?<\/summary>\n
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Click the “Company Categories” icon (folder icon) on the Start page and check the category you want to apply. You can select more than one category.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Edit Page<\/h3>\n\n\n\n
What kind of display modes does the edit page have?<\/summary>\n
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We have Source view, Parallel view, and Preview view (switchable in the tab at the top left of the Edit page).<\/p>\n<\/div>\n<\/details>\n\n\n\n

Who can I share a document with using the “Share” feature?<\/summary>\n
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You can set the sharing scope to either “Company Members Only” or “Including users outside of Company Members” according to your company policy.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I download the file in the same format?<\/summary>\n
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Yes. *PDF files can be exported and edited as Word or PowerPoint files after translation.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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Translation Service<\/h2>\n<\/div>\n\n\n\n
What is the flow after requesting quotes?<\/summary>\n
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Please refer to the Translation Service page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I get a quote from all the translation companies that I requested?<\/summary>\n
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Translation companies may not be available depending on the requested field or language.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I get a quote from all the translation companies that I requested?<\/summary>\n
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Translation companies may not be available depending on the requested field or language.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I don’t know the criteria to decide which company after receiving a quote.<\/summary>\n
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From here<\/a>, you can refer to the unit price and delivery time offered by each translation company. If you still have any questions, please contact us using the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the minimum charge?<\/summary>\n
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If the number of characters requested in the quote is less than the predetermined minimum number of characters, you will be charged at a certain cost.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it okay to request multiple files at once because there will be a minimum charge incurred with one file?<\/summary>\n
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Yes, it is.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I order separate translation companies for each language?<\/summary>\n
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Yes, you can.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do I need to request a quote for each order?<\/summary>\n
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No. Once you determine an ordering plan, you can apply it to subsequent orders with one click.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I select and order only partial matches and no matches beforehand?<\/summary>\n
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Yes, you can. At the order stage after the estimate, you will be asked to decide the match rate or the segment you want to request.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the payment method?<\/summary>\n
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At the end of the month, Yaraku will issue an invoice to the customer.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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Settings and Options<\/h2>\n<\/div>\n\n\n\n

General Settings<\/h3>\n\n\n\n
I want to log in.<\/summary>\n
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Click “Sign In” at the lower right of the account creation area that appears when you log out, and go to the login page. Then enter your email address and password to log in.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to log out.<\/summary>\n
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You can log out by clicking the power icon at the bottom left of the screen.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Which browsers does Yaraku Translate support?<\/summary>\n
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Following browsers supported: Google Chrome, FireFox, Safari, and Microsoft Edge (latest version).<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the language used on the Yaraku Translate interface?<\/summary>\n
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There are 4 languages available: Japanese, English, Korean and Chinese.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How can I change the interface language of Yaraku Translate?<\/summary>\n
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You can select the language from “Settings > My Account > Settings” in the menu.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

User Settings<\/h3>\n\n\n\n
What is a Translation Manager that can be set in the Company Plan?<\/summary>\n
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Please see the Company Account page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the Company Admin that can be set in the Company Plan?<\/summary>\n
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Please see the Company Account page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How many translation managers can be set?<\/summary>\n
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It varies depending on your contract plan. See the Plans and Pricing<\/a> page for more information.
For the Starter Plan (5 people), you can set up to 1 translation manager.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I change the Company Admin or translation manager?<\/summary>\n
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Yes, you can. For details, please refer to the user guide. (The user guide can be downloaded from the Help section of the start page. )<\/p>\n<\/div>\n<\/details>\n\n\n\n

Does the Company Admin manage (add \/ delete \/ change roles of) company users?<\/summary>\n
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Yes, they do.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How many Company Admin can be set?<\/summary>\n
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There are no particular restrictions, but we recommend to limit the number because they will be given administrator privileges.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible to have one person be both translation manager and Company Admin?<\/summary>\n
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Yes that is possible.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I change the user to be registerd?<\/summary>\n
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Yes, you can, as long as it is within the number of users of the contract plan.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can the registered email address of the company account be any domain?<\/summary>\n
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Yes. There is no particular specification.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I added a user, but the invitation is still pending and registration does not seem to be completed.<\/summary>\n
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Please refer to the User Guide for instructions on adding users. You can download it from the Help (?) icon in the top right corner of the Start Page under “User Guide (for Translation Managers and Administrators)”.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Options (Specialized Dictionaries)<\/h3>\n\n\n\n
<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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API<\/h2>\n<\/div>\n\n\n\n
I want to translate a website.<\/summary>\n
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It is possible with Yaraku Translate API. Please see the Integrations<\/a> page for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
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Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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Application \/ Change Settings \/ Other Procedures<\/h2>\n<\/div>\n\n\n\n

Application \/ Contract<\/h3>\n\n\n\n

Company Plan (for corporations)<\/h4>\n\n\n\n
What is Company Plan?<\/summary>\n
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It is a contract plan for corporations.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the difference with the Personal Plan (Free Plan \/ Premium Plan)?<\/summary>\n
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There is no support for the Free plan. Also, the available amount of data saved and number of characters per document is different.
Please refer to Plans and Pricing<\/a> page for more details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How long is the contract period of the Company Plan?<\/summary>\n
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Annual contract only.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I would like to use Yaraku Translate with 2-3 users. Do you have a small group plan?<\/summary>\n
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Please contact us from the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I sign up from the middle of the month?<\/summary>\n
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Yes, you can. However, since we do not support daily rate, you will be charged for a whole month even if you make a contract from the middle of the month.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I increase the maximum number of users in the middle of the contract period?<\/summary>\n
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You can change the plan during the contract period (Upgrade only).
Please pay (the difference * the remaining number of months) in addition.
For more information, please contact us via Contact Form<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is there a trial period for a company account?<\/summary>\n
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We have a 2-week free trial.
You can start the trial immediately after creating a free account from “Try for free” under “Starter” on the Plans and Pricing<\/a> page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Please tell me the flow from the trial to the conclusion of the contract.<\/summary>\n
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Please contact us from the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can all employees use Yaraku Translate?<\/summary>\n
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Of course they can.
There are also cases of company-wide introduction (thousands of users or more).
For more information, please contact us via Contact Form<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Will my account be automatically contracted at the end of the trial period?<\/summary>\n
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No. You need to make another contract. If you do not sign up, your account will be frozen after the trial period ends.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is the difference between the company account under trial and the account under the contract?<\/summary>\n
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They are the same. After you have officially signed up, the company account at the time of trial will be used as the official company account.<\/p>\n<\/div>\n<\/details>\n\n\n\n

If I conclude the contract, can I use the data accumulated during the trial priod?<\/summary>\n
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Yes, you can.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible to conclude an NDA (nondisclosure agreement) at the time of contract?<\/summary>\n
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Yes, you can. Both our NDA contract or yours can be used.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can you handle quotes, applications and invoices in English?<\/summary>\n
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Yes, we have English support for them.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Has Yaraku Translate been adopted by companies outside Japan?<\/summary>\n
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It has. Please please contact us from the Contact Form<\/a> for details.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can the staff working at offices overseas use Yaraku Translate together?<\/summary>\n
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Yes, they can.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do I have to use my email address as my ID when using Yaraku Translate?<\/summary>\n
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Yes. Accounts cannot be shared, so please register with individual email addresses.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can users access to Yaraku Translate from any PC?<\/summary>\n
\n

You can use it from any PC by using a compatible browser if there are no added security measures such as IP address restrictions.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Personal Plan (for individuals)<\/h4>\n\n\n\n
I want to use the “Free Plan”, provided for general individuals.<\/summary>\n
\n

You can immediately use Yaraku Translate after creating an account from Personal Plan (free) page and click “Start Now”<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to use the “Premium Plan”, provided for semi-professional translators.<\/summary>\n
\n

Create an account and log in from Personal Plan (Premium), by clicking “Upgrade” on the Plans and Pricing page. After logging in, click “Upgrade” on Settings > My Account > Plans to register your credit card information. After registration, you will be able to use Yaraku Translate with the Premium Plan.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Company Plan (for corporations)<\/h4>\n\n\n\n

Payment \/ Billing<\/h3>\n\n\n\n
What is the payment method when I start using the Company Plan?<\/summary>\n
\n

We support payment using invoices. Since it is an annual contract, the annual fee will be charged at the first month.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is the payment for the first year in one lump sum?<\/summary>\n
\n

That is correct.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do you support other payment methods such as monthly payment instead of lump-sum payment?<\/summary>\n
\n

Please contact us from the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

When will I receive an invoice if I sign up for a Company Plan?<\/summary>\n
\n

An invoice will be issued at the end of the contract start month. Please make a payment by the end of the following month.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I get the invoice of the Company Plan by mail?<\/summary>\n
\n

We support email or mail.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Personal Plan (for individuals)<\/h4>\n\n\n\n
How do I pay for the Premium Plan?<\/summary>\n
\n

Only credit cards are accepted.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I am using Premium Plan, how can I save a different credit card?<\/summary>\n
\n

To change your credit card information, visit Yaraku Translate Settings page > My Account > Plans, and click [Plans] in the Premium Plan item. After clicking [Plans], “Payment method for regular billing” will pop-up. Delete the current card information by clicking [Delete card information] and enter the new card information.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Update \/ Change Settings<\/h3>\n\n\n\n

Company Plan (for corporations)<\/h4>\n\n\n\n
How do I renew the Company Plan contract?<\/summary>\n
\n

Your contract will automatically renew, and no special procedure is required. When the renewal date approaches, a customer support member will contact you.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to change the contract details of the Company Plan.<\/summary>\n
\n

If you would like to change your plan or options, please contact us by email at least one month before the contract renewal date. Please note that the renewal will be automatically applied after the month passes.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Personal Plan (for individuals)<\/h4>\n\n\n\n
How do I renew Premium Plan contract?<\/summary>\n
\n

Unless you cancel the contract by the next renewal date, it will be automatically renewed.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I upgrade from Free Plan to Premium Plan?<\/summary>\n
\n

Visit Settings > My Account > Plans, and click “Upgrade” under Premium Plan to upgrade.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I downgrade from Premium Plan to Free Plan?<\/summary>\n
\n

Visit Settings > My Account > Plans, and click the “Downgrade” under Free Plan to downgrade.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I upgrade to Company Plan?<\/summary>\n
\n

Please contact us from the Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
\n
Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n

Fees \/ Options<\/h2>\n<\/div>\n\n\n\n

Company Plan (for corporations)<\/h3>\n\n\n\n
How much does the Company Plan cost?<\/summary>\n
\n

Yaraku Translate’s company plan has different monthly charges depending on the number of users.
Please refer to Plans and Pricing<\/a> page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Please tell me the details of the initial cost and monthly cost if I introduce “Starter”.<\/summary>\n
\n

Please contact customer support via Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible to make a contract even if the exact number of users is not listed in the price list of the company plan?<\/summary>\n
\n

Please contact customer support via Contact Form<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How much does it cost to use it only overseas?<\/summary>\n
\n

If Yaraku Translate is used only overseas, the price does not include tax.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How much does it cost if there are users both overseas and within Japan?<\/summary>\n
\n

If there is at least one user in Japan, the price will include tax.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I’m considering more than the Extra Large Company Plan, how much will it cost?<\/summary>\n
\n

We would like to hear your requests, so please contact us from the Contact Form<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Personal Plan (for individuals)<\/h3>\n\n\n\n
What are the prices of the Free Plan and Premium Plan, and what kind of services are available?<\/summary>\n
\n

Please see the Plans and Pricing page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
\n
Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n

Security<\/h2>\n<\/div>\n\n\n\n
How is Yaraku Translate’s security?<\/summary>\n
\n

By using Yaraku Translate, documents and data translated by users will not be leaked or used for secondary purposes.<\/p>\n\n\n\n

Refer to our Security<\/a> page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Are there any difference of the security measures between Personal Plan and Company Plan?<\/summary>\n
\n

They are the same.
However, in the case of a corporate contract, the contract should be  made with Company Plan.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is Yaraku Translate’s privacy policy?<\/summary>\n
\n

Please check our Privacy Policy<\/a> page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Since Google Translate is installed in the automatic translation of Yaraku Translate, I am concerned about the security.<\/summary>\n
\n

When you use Google Translate on Yaraku Translate, there is no secondary use of data. The same applies for other engines.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible for my translation data to be leaked or shared with other users by accident?<\/summary>\n
\n

No. Database is separated by user, so you can only refer to your own data.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Have you passed a vulnerability assessment?<\/summary>\n
\n

Yes, we have. Refer to the Security<\/a> page for more information.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do you have any other security options?<\/summary>\n
\n

Yes, we do. See the Security<\/a> page for more information.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I install Yaraku Translate onto a private cloud or on-premises?<\/summary>\n
\n

Yes, you can. For more information, please contact us via Contact Form<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is it possible to limit the IP address?<\/summary>\n
\n

Yes (paid option).<\/p>\n<\/div>\n<\/details>\n\n\n\n

How much does each security option cost?<\/summary>\n
\n

Please contact customer support via Contact Form.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is SSO (single sign-on)? What are the benefits of introduction?<\/summary>\n
\n

If you set up single sign-on, and you are currently logged in to your account, you can log in Yaraku Translate without entering login information again.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
\n
Return to top of FAQ<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n

Support \/ Error \/ Other Troubles<\/h2>\n<\/div>\n\n\n\n

Support<\/h3>\n\n\n\n
Do you have a user guide?<\/summary>\n
\n

The user guide can be downloaded from the Help (?) of the start page.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I’m a personal account user, what if I have questions?<\/summary>\n
\n

There is no support for the users of Free Plan.
Please refer to this FAQ or the help (?) at the top right of the app.
For Premium Plan, please utilize Contact on the app (displayed with email icon) or customer support.<\/a><\/p>\n<\/div>\n<\/details>\n\n\n\n

I’m a Company Plan user, what should I do if I have a question?<\/summary>\n
\n

Please refer to this FAQ or the help (?) At the top right of the app.
Alternatively, please contact customer support from the Contact (email icon) of the Yaraku Translate app.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I’m a Company Plan user, can you give me a demonstration?<\/summary>\n
\n

We can. Please contact customer support.<\/a><\/p>\n<\/div>\n<\/details>\n\n\n\n

Can you do customer support in English?<\/summary>\n
\n

We support both Japanese and English.<\/p>\n<\/div>\n<\/details>\n\n\n\n

When is Yaraku Translate available?<\/summary>\n
\n

It is available 24\/7. However, we have a downtime of about 3 hours every 3 months for regular updates (usually carried out on Saturdays or Sundays morning Japan time).<\/p>\n<\/div>\n<\/details>\n\n\n\n

I would like to know the downtime and update information of Yaraku Translate in advance.<\/summary>\n
\n

Notification of downtime due to the update will be sent via the newsletter about 2 weeks before the implementation date. We also post a message on the Top page of the app.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I receive update information?<\/summary>\n
\n

Visit Settings > My Account and check “Recieve Newsletter”.
We also have a link on the Top page of the app where you can see the latest update information.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I check the terms of use?<\/summary>\n
\n

Terms of Use<\/a><\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I use Yaraku Translate on my smartphone?<\/summary>\n
\n

No. Yaraku Translate is designed for devices with a screen size width of 768px or more.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Change \/ Cancellation<\/h3>\n\n\n\n
Can I change my email address?<\/summary>\n
\n

You can change your email address from Settings > My Account > Settings.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I change my password?<\/summary>\n
\n

You can change your password from Settings > My Account > Settings.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What if I want to cancel the Company Plan?<\/summary>\n
\n

Please contact customer support at least one month before the next renewal date. Please note that the renewal will be automatically applied after one month.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to cancel my Free Plan account.<\/summary>\n
\n

Visit Settings > My Account and click “Account: Deactivate” for cancellation.<\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to cancel my Premium Plan account.<\/summary>\n
\n

First, downgrade to the Free Plan (Settings > My Account > Plans, click the “Downgrade” under Free Plan), then click “Account: Deactivate” from Settings > My Account for cancellation.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n

Errors and Other Troubles<\/h3>\n\n\n\n
I forgot my password.<\/summary>\n
\n

If you forget your password, go to the login link. Click “Already have an account? Sign in” displayed at the bottom.
The login screen will be displayed. Click “Forgot your password?” at the bottom of the screen to reset your password.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Does Yaraku Translate support OCR?<\/summary>\n
\n

We currently do not support OCR, but are considering implementing it in the future.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Other<\/summary>\n
\n

Please refer to the “FAQ” section in the Help site within Yaraku Translate.<\/p>\n<\/div>\n<\/details>\n\n\n\n

<\/div>\n\n\n\n
\n
Start Using Now (Free)<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

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