FAQ

It differs depending on your plan. Please see the Plans and Pricing page for details.

The current AI translation automatically judges the field from the vocabulary in the document, and translates differently for each field. When using the Generative AI engine, you can specify the field in the prompt settings. Additionally, by highlighting a word in the text, the AI will explain its contextual meaning.

Yaraku Translate is an “Machine translation platform” that integrates everything necessary for translation. It is not just a machine translation engine, but it also has features such as translation editing, various file support, Phrases, Glossary and dictionaries. You can also place an order for translation.

The following 36 languages are available.
Japanese, English, Chinese (Simplified), Chinese (Traditional), Korean, Indonesian, Thai, Vietnamese, Malay, Tagalog, Hindi, Myanmar, Mongolian, Arabic, Spanish , French, German, Italian, Portuguese, Russian, Swedish, Dutch, Polish, Nepali, Turkish, Bengali, Romanian, Ukrainian, Finnish, Sinhala, Czech, Hebrew, Khmer

Please see the Integrations page for details.

Supported languages differ depending on the engine.
Please see the Integration page for details.

Please see the Integrations page for details.

You can have a 2-week free trial. Please contact us from the Contact Form.

Please see the Integrations page for details.

It depends on the type of user account. Please see the Plans and Pricing page for details.

Yes. For example in English, “hello” is counted as 5 characters. Other word based languages also use character count for limit purposes.

The character limit per document varies depending on your Plan, but it is the same for all languages (within the limit of your Plan).

By adopting a private cloud (paid), you can increase the limit for characters per upload, with some limitations.
If you need more information about private cloud, please contact us from Contact Form.

There is no difference. The translation quality will be improved as you edit translations and save them.

It does.
Please see the AI Translation page for details.

Company Data (Company Phrases, Company Glossary) edited and saved by the translation manager will be applied with priority over My Data. If you want to keep the consistency of the translation, please utilize Company Data.

You can translate the website URL by saving the website in an HTML file.

Since PDF files support OCR, text within images and scanned documents (excluding handwritten text) can also be translated.

Please translate one sheet at a time.

By using the Generative AI engine, you can specify the writing style (such as formal/polite form) through the prompt settings.

My Documents contains the Documents that you have created. See the help page from the (?) Icon at the top left of the document page.

Documents that can be shared with all members of your company account. Please see the Company Account page for details.

This is a collection of general templates provided by Yaraku.You can make convenient use of the template by selecting it, and modifying/adding only necessary portions. Anyone have an access to it for free.

A database to save and utilize each sentence for future translation. For details, refer to the help (?) Icon at the top right of the Phrase page.

It is the translated Phrases that you edited and saved. My Phrases are applied to your own translation process only.

Translated Phrases edited and saved by a translation manager. It is shared with all members and always takes priority over My Phrase.

It is a word list that registers proper names, industry terms, and technical terms such as person names and company names. See help from the (?) Icon at the top right of the Glossary page.

It is the Glossary terms that you registered. It is applied for your own translation process only.

Glossary terms registered by a translation manager. Company Glossary will be reflected in the automatic translation of all members and will always be preferentially applied over My Glossary.

Phrases and Glossary with 100% match are automatically reflected to translation, which allows you to save time in editing. You can also work on post-editing while referring to the partially matched phrases.
Additionally, registered phrases are used as learning data for machine translation, and similar sentences will have adjusted output. *This feature is available with the Yaraku engine and generative AI engines such as ChatGPT.

It depends on your contract plan.
For more information, please see Plans and Pricing page.

Phrases are applied first, and Glossary is applied afterwards.

It will be saved in My Phrases.

Yes. When the translation manager saves a sentence, it will be automatically added to both My Phrases and Company Phrases.

Yes, they can.
If you uncheck all the Company Categories from the Category icon displayed at the top of the Edit page, the Phrase will not be saved to Company Phrases.

The longer term is applied.
(For the example in the question, if “Yaraku Inc.” is translated on Yaraku Translate, “Yaraku Inc.” will be applied.)

With a company account, you can give an account to bilingual people in other departments or outsourced translators so that a person who is fluent in foreign languages can register Company Data.
Alternatively, if you outsource translation via Yaraku Translate, all the sentences you ordered will be stored in the Company Phrases regardless of your account type, so you can reuse them within the company.

Please contact us from the Contact Form.

Only users in Company Plans can do that.

CSV.
You can download a sample CSV from the Import / Export pop-up on the Phrases page.

Add the language code in the first column. Save the file as “CSV UTF-8 (comma-separated values) (* .csv)”.

There is no character limit, but the file size is up to 48MB and up to 8,000 lines.

Users cannot see the data of other users.

The number of documents, phrases, and terms of glossary on the Company Settings page is updated once a day (usually at midnight). “Last updated time” is displayed in the upper right corner of the Setting > Members page.

You can use the Company Categories (only for Company Plan).

You can utilize this when you want to manage data by field, customer, department, etc. For details, please see the Company Account page.

Yes. You can set user access permissions for each category.

Unlimited.

Click the “Company Categories” icon (folder icon) on the Start page and check the category you want to apply. You can select more than one category.

We have Source view, Parallel view, and Preview view (switchable in the tab at the top left of the Edit page).

You can set the sharing scope to either “Company Members Only” or “Including users outside of Company Members” according to your company policy.

Yes. *PDF files can be exported and edited as Word or PowerPoint files after translation.

Please refer to the Translation Service page.

Translation companies may not be available depending on the requested field or language.

Translation companies may not be available depending on the requested field or language.

From here, you can refer to the unit price and delivery time offered by each translation company. If you still have any questions, please contact us using the Contact Form.

If the number of characters requested in the quote is less than the predetermined minimum number of characters, you will be charged at a certain cost.

Yes, it is.

Yes, you can.

No. Once you determine an ordering plan, you can apply it to subsequent orders with one click.

Yes, you can. At the order stage after the estimate, you will be asked to decide the match rate or the segment you want to request.

At the end of the month, Yaraku will issue an invoice to the customer.

Click “Sign In” at the lower right of the account creation area that appears when you log out, and go to the login page. Then enter your email address and password to log in.

You can log out by clicking the power icon at the bottom left of the screen.

Following browsers supported: Google Chrome, FireFox, Safari, and Microsoft Edge (latest version).

There are 4 languages available: Japanese, English, Korean and Chinese.

You can select the language from “Settings > My Account > Settings” in the menu.

Please see the Company Account page.

Please see the Company Account page.

It varies depending on your contract plan. See the Plans and Pricing page for more information.
For the Starter Plan (5 people), you can set up to 1 translation manager.

Yes, you can. For details, please refer to the user guide. (The user guide can be downloaded from the Help section of the start page. )

Yes, they do.

There are no particular restrictions, but we recommend to limit the number because they will be given administrator privileges.

Yes that is possible.

Yes, you can, as long as it is within the number of users of the contract plan.

Yes. There is no particular specification.

Please refer to the User Guide for instructions on adding users. You can download it from the Help (?) icon in the top right corner of the Start Page under “User Guide (for Translation Managers and Administrators)”.

It is possible with Yaraku Translate API. Please see the Integrations page for details.

It is a contract plan for corporations.

There is no support for the Free plan. Also, the available amount of data saved and number of characters per document is different.
Please refer to Plans and Pricing page for more details.

Annual contract only.

Please contact us from the Contact Form.

Yes, you can. However, since we do not support daily rate, you will be charged for a whole month even if you make a contract from the middle of the month.

You can change the plan during the contract period (Upgrade only).
Please pay (the difference * the remaining number of months) in addition.
For more information, please contact us via Contact Form.

We have a 2-week free trial.
You can start the trial immediately after creating a free account from “Try for free” under “Starter” on the Plans and Pricing page.

Please contact us from the Contact Form.

Of course they can.
There are also cases of company-wide introduction (thousands of users or more).
For more information, please contact us via Contact Form.

No. You need to make another contract. If you do not sign up, your account will be frozen after the trial period ends.

They are the same. After you have officially signed up, the company account at the time of trial will be used as the official company account.

Yes, you can.

Yes, you can. Both our NDA contract or yours can be used.

Yes, we have English support for them.

It has. Please please contact us from the Contact Form for details.

Yes, they can.

Yes. Accounts cannot be shared, so please register with individual email addresses.

You can use it from any PC by using a compatible browser if there are no added security measures such as IP address restrictions.

You can immediately use Yaraku Translate after creating an account from Personal Plan (free) page and click “Start Now”.

Create an account and log in from Personal Plan (Premium), by clicking “Upgrade” on the Plans and Pricing page. After logging in, click “Upgrade” on Settings > My Account > Plans to register your credit card information. After registration, you will be able to use Yaraku Translate with the Premium Plan.

We support payment using invoices. Since it is an annual contract, the annual fee will be charged at the first month.

That is correct.

Please contact us from the Contact Form.

An invoice will be issued at the end of the contract start month. Please make a payment by the end of the following month.

We support email or mail.

Only credit cards are accepted.

To change your credit card information, visit Yaraku Translate Settings page > My Account > Plans, and click [Plans] in the Premium Plan item. After clicking [Plans], “Payment method for regular billing” will pop-up. Delete the current card information by clicking [Delete card information] and enter the new card information.

Your contract will automatically renew, and no special procedure is required. When the renewal date approaches, a customer support member will contact you.

If you would like to change your plan or options, please contact us by email at least one month before the contract renewal date. Please note that the renewal will be automatically applied after the month passes.

Unless you cancel the contract by the next renewal date, it will be automatically renewed.

Visit Settings > My Account > Plans, and click “Upgrade” under Premium Plan to upgrade.

Visit Settings > My Account > Plans, and click the “Downgrade” under Free Plan to downgrade.

Please contact us from the Contact Form.

Yaraku Translate’s company plan has different monthly charges depending on the number of users.
Please refer to Plans and Pricing page.

Please contact customer support via Contact Form.

Please contact customer support via Contact Form.

If Yaraku Translate is used only overseas, the price does not include tax.

If there is at least one user in Japan, the price will include tax.

We would like to hear your requests, so please contact us from the Contact Form.

Please see the Plans and Pricing page.

By using Yaraku Translate, documents and data translated by users will not be leaked or used for secondary purposes.

Refer to our Security page.

They are the same.
However, in the case of a corporate contract, the contract should be  made with Company Plan.

Please check our Privacy Policy page.

When you use Google Translate on Yaraku Translate, there is no secondary use of data. The same applies for other engines.

No. Database is separated by user, so you can only refer to your own data.

Yes, we have. Refer to the Security page for more information.

Yes, we do. See the Security page for more information.

Yes, you can. For more information, please contact us via Contact Form.

Yes (paid option).

Please contact customer support via Contact Form.

If you set up single sign-on, and you are currently logged in to your account, you can log in Yaraku Translate without entering login information again.

The user guide can be downloaded from the Help (?) of the start page.

There is no support for the users of Free Plan.
Please refer to this FAQ or the help (?) at the top right of the app.
For Premium Plan, please utilize Contact on the app (displayed with email icon) or customer support.

Please refer to this FAQ or the help (?) At the top right of the app.
Alternatively, please contact customer support from the Contact (email icon) of the Yaraku Translate app.

We can. Please contact customer support.

We support both Japanese and English.

It is available 24/7. However, we have a downtime of about 3 hours every 3 months for regular updates (usually carried out on Saturdays or Sundays morning Japan time).

Notification of downtime due to the update will be sent via the newsletter about 2 weeks before the implementation date. We also post a message on the Top page of the app.

Visit Settings > My Account and check “Recieve Newsletter”.
We also have a link on the Top page of the app where you can see the latest update information.

Terms of Use

No. Yaraku Translate is designed for devices with a screen size width of 768px or more.

You can change your email address from Settings > My Account > Settings.

You can change your password from Settings > My Account > Settings.

Please contact customer support at least one month before the next renewal date. Please note that the renewal will be automatically applied after one month.

Visit Settings > My Account and click “Account: Deactivate” for cancellation.

First, downgrade to the Free Plan (Settings > My Account > Plans, click the “Downgrade” under Free Plan), then click “Account: Deactivate” from Settings > My Account for cancellation.

If you forget your password, go to the login link. Click “Already have an account? Sign in” displayed at the bottom.
The login screen will be displayed. Click “Forgot your password?” at the bottom of the screen to reset your password.

We currently do not support OCR, but are considering implementing it in the future.

Please refer to the “FAQ” section in the Help site within Yaraku Translate.